Unified Communications – What It Is And Why It Is Needed!


Communication is one of the most important capabilities a company must have in order to stay in business. There are more methods for communicating than ever before, methods that are increasingly being incorporated into business IT due to their ease of use and efficiency. When used together, these many different means of communications are known as unified communications that can provide a business with a variety of communication techniques. All of this can improve company communication and increase productivity as a result.

What Is Unified Communications?

Unified communications is a term used when referring to multiple communication methods used by businesses to communicate as necessary. With the number of communication options now available, reliance on phone and fax alone has dwindled as companies are realizing much greater efficiency with other communication methods. Unified communication systems are usually tailored to each company’s individual needs; they may include many different methods or only a few. The main purpose of including a unified communication system with a company’s business IT is to provide employees with efficient communication methods that work for that company and help improve productivity.

What Do Unified Communication Systems Include?

Unified communications include any form of real time communication, including the usual phone, fax, and email as well as more advanced options, such as:

  • Instant messaging and group chatting
  • Conference and video calling
  • VoIP services
  • Data sharing and collaborative computing
  • Desktop sharing
  • Improved mobile communication options
  • User presence information, speech recognition, and more

It can also incorporate the non-real-time services of unified messaging, which is a product offering integrated SMS, email, fax, and voicemail. Unified communication systems are not one exclusive product, but rather multiple products used in conjunction with each other to provide the most efficient communication options possible for a business.

Advantages of Unified Communications

The purpose of unified communication is to optimize business productivity by providing the best means of communication for that business. Most companies already use many of the methods included in these unified communication systems; however, there are other methods available that could be beneficial as well. Through an analysis of a company’s needs and the way in which employees communicate, it is possible to implement the most efficient communication methods and organize their use.

By doing this, a business will be able to appreciate the benefits of more reliable real-time and non-real-time communication. Adding the most desirable and functional means of communication also gives a business more control over network security, reducing the chance of security breaches due to the use of unauthorized communication methods.

Based on these options, many businesses are re-evaluating their simple phone, fax, and email functions and adding other, more efficient means of communication. The step toward unified communications is one that can help any business communicate better in many different and more usable ways. Unified communications systems that are tailored to a company’s individual needs have become an important part of improved business IT. By using today’s improved communications technology, any business can function more efficiently with the addition of the right unified communications options!