The ACP Way

Our Process

This is the way we’ll strategically plan your IT solutions from inception to completion to ongoing maintenance. It’s been proven to provide businesses with greater success, and we’d love to have a conversation about how it can help you and your business.

1. Understand Your Needs: In our 22 years of simplifying and enriching the IT experience for businesses, we’ve developed an acute appreciation for how the needs of no two companies are alike. This is why we’ll take the time to meet with you and understand what your performance goals are to identify what you’ll need to achieve them.

2. Determine Your Current Status: To further understand the current capabilities of your IT infrastructure, we’ll run a network performance audit. This way, we can determine what already works and what needs to be improved upon. Our process team will identify all limitations and decide how to leverage essential, new technologies to meet your desired goals.

3. Create Great Solutions: Once we have identified your current capabilities and understand where you would like them to be, our team of technicians—spanning four cities and two states—will meet to craft your custom IT solution. We have a knack for building the most around a budget, so no matter what yours is, you can always have a solution that works.

4. Present Strategies: Once we’ve created and refined a holistic solution for your business, we want to share it with you. In a strategy presentation with your company’s management staff, we’ll pitch our recommendations and go over why we chose them. Demonstrations can also be done if necessary. Our team will provide several potential options for you to choose from.

5. Put the Solutions to Work: Now begins our favorite part – putting it all together. During this phase, our team will assemble what we developed for you so it’s turnkey ready. We’ll do our best to implement your solution around your busy hours to avoid downtime. Every step will be documented and tracked to give you peace of mind that it’s coming together as planned.

6. Secure Your Network: You made this investment with us and it needs to be protected. Our security engineers will secure your new network from top to bottom through the use of the latest network security protocols.

7. Provide Ongoing & Proactive Support: Once your new solution has been implemented and secured, we will provide always-on support to identify and resolve any potential problems before they can affect your business. It’s our mission to keep your network up and running.

8. Backup Your Data: Even with fully optimized solutions, a fortress-like secured network and holistically dedicated support, the unexpected can still happen. This is why our ACP technicians will perform daily backups on your network to protect you in the event of any and all disasters.

More About Us & What We Do


We proudly cater to the IT needs of four great cities spanning two great states. If your business resides in Buffalo or Rochester NY, or Austin or San Antonio, TX, contact any one of our offices and find out more about ACP Technologies and what we can provide for your business.


Find out more about the experts who will bring holistic solutions to your business. Our team has decades of combined experience and are always up to date with the newest trends in IT support and IT services. We are dedicated to your success and satisfaction.

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Custom IT Support for Your Industry

Great managed IT services are created by keeping one thing in mind: one-size-fits-all solutions aren’t the best for all businesses. No matter if you operate indoors or outdoors, in a warehouse or office high-rise, we understand each industry has its own specific needs, and we tailor our IT support to cover them all. Discover how dynamic our business IT support solutions can be.



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Government & Education

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Professional Services

No matter what your business does, we will provide premier IT solutions to you.

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