Looking At The Various Types of Managed Services!


Reliance on technology has grown in leaps and bounds in the past two decades, making managed IT services an essential element of current business success. Along with these changes, companies have begun to move out of their “break-fix” methods of dealing with IT services into more tailored and preventive methods that cater to specific needs.

With so many different factors combining to create effective IT management, companies must understand the different types of MSP services available and determine which ones are essential for their needs.

Different Types of Managed Service Providers

There are three main categories of managed service providers (MSPs) available today, each undertaking a different level of service to provide to different types of customers as follows:

Lower-level, Pure-Play MSPs

Providers who manage their customer’s IT services, focusing on monitoring, alerting, and basically keeping all the technology running, while taking little responsibility for business needs and IT planning.

Mid-level, Value-Added MSPs

Providers who do more than simply keep things running, offering a broad range of services from disaster recovery and software maintenance to scalability planning, and more.

High-level, Outsourced MSPs

MSP services who provide a full spectrum of services from their own facility, on their own equipment, giving companies endless possibilities in obtaining all the assistance they need. These providers frequently offer both high-level and lower-level services to clients to adequately fill the needs of a wider number of companies.

Common Services Provided by MSPs

Choice in service providers will depend on the type of managed IT services that are actually required by a company. Beyond simple upkeep and monitoring, there is a huge variety of offerings that mid and high-level providers offer to their clients as follows:

Networking and Infrastructure

This can include everything from onsite infrastructure setup to networking through an outsourced infrastructure, all done at the various levels of service required by an individual company. It may include wireless and mobile networking, managed cloud infrastructure, remotely managed print services, and many other IT services that can be controlled either onsite or remotely from the MSP’s location.

Security Management

Management of all aspects of network security as needed, including protecting with the latest anti-malware applications, software patching and maintenance, application compatibility, and other elements of risk prevention and security.

Communications Services

Managed IT services that include data, voice, and video as part of the total package of provided and managed services.

Software-As-A-Service (SaaS)

Software applications owned and hosted by MSP services which are then offered to a company to use as needed, on a subscription basis.

Data Analytics

Monitoring and recording of various network data to use for planning more effective and useful networking solutions.

Support Services

One of the most commonly provided service offered and includes varying levels of help desk support and technical support.

To choose the right MSP services provider, a company must first determine what IT services they require, then discuss the various ways these options can be obtained. For some companies with fewer needs, services that include monitoring, maintenance, and security may be their only requirements. Other companies may benefit from a full spectrum of managed IT services that go as far as helping them plan for future IT needs. In either case, there are different and custom levels of services to ensure that each company has access to the ones they need, provided in an effective and professional manner!