The demand for managed IT services has grown exponentially in the past decade as business has become increasingly connected; everything now happens digitally. While this offers companies better resources to conduct business, it also creates a need for great managed IT solutions. With so many MSPs popping up, how can a company make the best choice for their needs? Consider the following tips when interviewing service providers to choose the one that best fits your business needs.
Digital Security
In today’s information age, digital security is more important than it has ever been. There are new threats attacking networks every day. A good managed IT services provider must remain up-to-date on the latest threats and have the right solutions to prevent attacks. They must be able to keep not only their customers’ onsite networks secure, but also their own cloud servers in order to provide the security that a business needs today.
Network Monitoring and Tracking
To furnish the best service with the least amount of network downtime, an MSP should provide 24/7 remote monitoring. Managed IT solutions that detect problems ahead of time with effective monitoring and alerting systems help ensure that any IT concerns are anticipated and dealt with before they can become serious problems. The MSP should also do continuous system tracking and provide reports that can be used to determine overall network health and to plan effective modifications to improve productivity and reduce costs.
Customer Support
When searching for the best managed IT services provider, it is essential to inquire about what type of customer support is offered. Companies should have access to remote support during business hours as well as onsite support for those times when there is a true need for in-person communication and help. In addition, the service should offer technical support via phone or chat 24/7. Companies offering anything less should not be considered.
Industry Experience and Business Understanding
Besides having a complete understanding of the IT industry, a good MSP should also have experience providing service within their customer's niche market. Seek managed IT solutions provided by a company that specializes in that industry, since they should have a knowledge of popular industry software, legal security requirements, and how the industry uses its internet technology. It is also essential to confirm that the provider understands how an individual business works within its industry and how employees use technology for effective planning of internet and security strategies.
Company Reputation
Before contracting with an MSP, consider the company’s reputation with its customers and within the industry. The service should be able to provide references as well as information about its client retention rates. A good MSP should also employ knowledgeable staff who are experts in their field to facilitate efficient service and support.
Today’s businesses depend on their internet technology. In that respect, they must also depend on their managed IT services providers. To ensure you are entering into a contract with a company that has the right experience and offers the best managed solutions, candidates must be carefully screened. By asking an MSP the right questions and ensuring there is a good understanding of technological needs, a business will find the reliable service they seek!
